Terms of service

Prices

All prices are in New Zealand dollars (NZD) and are shown with GST). You will be charged in NZD.
GST is not added to the Shipping cost.

Purchases

All purchases must be paid in full prior to dispatch.
Prices shown do not include freight.

Shipping

  • Colourlock uses New Zealand Post and Post Haste Couriers to send item(s).
  • All Mail Orders will be dispatched to customers within 1-3 working days once authorisation of payment has been received.
  • Although mail is sent out every day, please allow 3-5 working days to receive your goods within New Zealand. Please allow 7-14 days for delivery outside of New Zealand. Colourlock cannot guarantee delivery timeframes. Please note that during the Christmas holiday period, delivery times might be slightly longer than normal.
  • Shipping costs are calculated in the shopping cart and will be added to the order total before checkout.

Payment

We accept payment via Shopify Payments Payment details are sent over a secure server for your protection.

No credit card details are stored on this website or Shopify.

The name that will appear on your statement will be COLOULOCK LEATHERCARE.

Returns

If you receive goods damaged on arrival, please contact us immediately, so the issue can be resolved.
Only unopened products may be returned for a refund.

Privacy

We are committed to ensuring the privacy of our visitors and customers. Under no circumstances will our visitors or customers data including email addresses etc be given to any third parties.

We are fully dedicated to the complete privacy of all customer information. For customers purchasing goods through this website, the required purchase information is guaranteed to remain confidential. Under no circumstances will we sell or share your personal information with a third party that is not directly involved with your transaction.

If you have any questions about this security/privacy statement or the practices of this site, please contact us.

Company

We are a fully New Zealand-owned and operated business.

We are a registered New Zealand company: Colourlock Leathercare Ltd.