Terms and Conditions

Prices

All prices are in New Zealand dollars (NZD) and are shown with GST). You will be charged in NZD.
GST is not added to the Shipping cost.

Purchases

All purchases must be paid in full prior to dispatch.
Prices shown do not include freight.

Shipping

  • Colourlock uses New Zealand Post and Aramex Couriers to send item(s).
  • All Mail Orders will be dispatched to customers within 1-3 working days once authorisation of payment has been received.
  • Although mail is sent out every day, please allow 3-5 working days to receive your goods within New Zealand. Please allow 7-14 days for delivery outside of New Zealand. Colourlock cannot guarantee delivery timeframes. Please note that during the Christmas holiday period, delivery times might be slightly longer than normal.
  • Shipping costs are calculated in the shopping cart and will be added to the order total before checkout.

Payment

We accept Visa and MasterCard. Payment is made using Windcave Payment Express. Payment details are sent over a secure server for your protection.

No credit card details are stored on this website or on our server.

For New Zealand orders we also accept payment via Bank Transfer.

The name that will appear on your statement will be COLOUROCK LEATHERCARE.

Returns

To be eligible for a return, your item must be in the same condition that you received it, unopened and unused (unless, for eaxmple, you open the product and discover it is the wrong colour). You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at info@colourlockleathercare.co.nz. Please note that returns will need to be sent to the following address: 67 Scholes Lane, Petone, Wellington 5012

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@colourlockleathercare.co.nz. 

 

Damage and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@colourlockleathercare.co.nz.

Privacy

We are committed to ensuring the privacy of our visitors and customers. Under no circumstances will our visitors or customers data including email addresses etc be given to any third parties.

We are fully dedicated to the complete privacy of all customer information. For customers purchasing goods through this website, the required purchase information is guaranteed to remain confidential. Under no circumstances will we sell or share your personal information with a third party that is not directly involved with your transaction.

If you have any questions about this security/privacy statement or the practices of this site, please contact us.

Company

We are a fully New Zealand-owned and operated business.

We are a registered New Zealand company: Colourlock Leathercare Ltd.